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Info Seeker +
Posts: 4
Registered: ‎10-08-2011

What You Need to Know About "Grocery Savings for AARP Members - Coinflip"

[ Edited ]
Message 1 of 3 (649 Views)

I read the information page for this service and signed-up during June 2017. The connection to my Kroger Digital Coupon account was quick and easy. I was looking forward to choosing which offers I wanted to add to my Kroger Digital Coupons. But that's not how it happened.

 

Instead, 32 digital coupons were loaded in addition to the ones I had selected like usual using the Kroger Digital Coupon site. Of the 32, only one was of interest to me.

 

Unfortunately, once the coupons are pushed from Coinflip to your digital coupon account, you can't delete the ones you don't want. You are stuck with them until they expire, which in the batch I got was June 30, 2017.

 

I like to print out a list of the digital coupons I selected just before I go shopping. That way I know how much the discount is, how many items I can (or must) buy, and when the offer expires. My printed list is usually 1 page, sometimes 2.  After the Coinflip dump, the list grew to 5 pages. Since I wouldn't be using most of the coupons, the list woud be wasting 3-4 pages of paper and ink. Instead I copied the text of the list and moved it to a text file where I could eliminate the unneeded coupons.

 

I contacted AARP about what happened and asked why did they not advise we could not select desired coupons from Coinflip. After all, that would be the customer-focused thing to do, right?

 

During the course of the conversation I made it clear if this dump of many coupons would happen again in July, I wanted to be disenrolled/unsubscribed from Coinflip.

 

July rolls around and yet another dump of coupons occurred. Unhappy, I explained the situation yet again, and told them to disenroll/unsubscribe me. Here was their response: "I'm assuming that you haven't went shopping yet at Kroger since you've signed up, if so these are not coupons on the website they are simply additional savings on top of the coupons that you clip for your store program which is Kroger. There is no clipping coupons at all and nothing is added to your store program card. This is simply if you buy these certain products you save when you link your AARP membership number and you can also still stack coupons on these offers."

 

I had been using Kroger's digital coupons since the first day they started, so I was quite familiar with how they worked. Of course, the person responding had obviously never used Kroger's digital coupons or they'd know the Coinflip coupons were indeed loaded to my digital coupon list.

 

I asked them to stop explaining how the system worked, and told them their task was to  disenroll/unsubscribe me from Coinflip. If they were unable to do this, I would escalate my complaint up the AARP foodchain until they processed my request.

 

They finally disenrolled/unsubscribed me from Coinflip. I just had to put up with the unneeded coupons until they expired on 7/31.

 

So, a word to the wise: If you don't mind receiving a bunch of digital coupons you might not use added to your account, go for it. If you do mind, you can copy, paste and delete the offers you don't want. Or, not sign up for Coinflip until they make it more customer friendly.

 

p.s. There is no selection to disenroll/unsubscribe from the Coinflip site. AARP and Coinflip must process your request. Yet another customer-unfriendly process.

Info Seeker
Posts: 1
Registered: ‎06-29-2008

Re: What You Need to Know About "Grocery Savings for AARP Members - Coinflip"

Message 2 of 3 (249 Views)
I also have the same problem. I am so glad you reported it. How do I contact coinflip to disenroll?
Info Seeker +
Posts: 4
Registered: ‎10-08-2011

Re: What You Need to Know About "Grocery Savings for AARP Members - Coinflip"

Message 3 of 3 (223 Views)

When I called AARP member services as they recommended, they pointed the finger at Coinflip, and Coinflip pointed the finger at AARP.

 

So, to get the problem resolved, I emailed my disenrollment request to member@aarp.org. They eventually put my request in the hands of the AARP group responsible for the program, who in turn disenrolled me.

 

Be prepared for resistance. I received 3 emails explaining how the program works instead of a confirmation of disenrollment. On my 4th request, I also copied media@aarp.com. A few days later, I received email acknowledgement of disenrollment.

 

At the end of this ordeal, I told AARP it was not very customer-focused to permit self-enrollment into the Coinflip program without also providing a way to self-disenroll.

 

Good luck!